Refund and Return Policy

Last updated: July 2026

At Nailestial, we take pride in the quality and craftsmanship of our handcrafted press-on nails. Because our products are custom-made and for hygiene reasons, we maintain a strict return policy.

1. 14-Day Return Request Window

You have 14 days from the date your package is marked as delivered by the carrier to request a return or exchange. Any requests made after this 14-day window will not be eligible for a refund or replacement.

2. Qualifying Conditions for Returns

Returns and exchanges are accepted ONLY for the following circumstances:

• Damaged or Defective Items: If the product arrives broken, cracked, or significantly defective (e.g., damaged nails in transit).
• Sizing Consultation Error: If you received an incorrect size due to a sizing consultation error directly attributable to guidance provided by Nailestial.

Because press-on nails are personal hygiene products, items that have been opened, tried on, or worn are strictly not eligible for return or exchange under any other conditions, including general "change of mind" or purchasing the wrong size without consulting us.

3. Return Shipping Costs

If your return qualifies under the defect or sizing error conditions above, Nailestial will cover all return shipping costs. We will provide a prepaid shipping label for you to send the qualifying items back to us.

4. How to Request a Return

To request a return or exchange, please follow these steps:

1. Inspect your products immediately upon arrival.
2. If you detect a defect or size consultation error, email us at support@nailestial.com within 14 days of delivery.
3. In your email, include your Order Number, a brief explanation of the issue, and clear photos showing the defect or sizing mismatch.
4. Once we review and approve your request, we will email you a prepaid return shipping label and detailed return instructions.

Do not send items back to us without receiving prior approval and a return label from our team.